Terms and Conditions of Use
Please read these terms and conditions carefully before using the website, contacting us, or placing an order.
All customers must be at least 18 years of age. If you are under 18, we are required to work with your parent or legal guardian. By placing a commission or ordering any costume for sale on our website, you agree that you are at least 18 years of age or older.
Custom price quotes are good for 30 days and are subject to change after 30 days. The amount of commissions we accept per opening is limited. Don’t Hug Cacti reserves the right to deny service to anyone.
All work is guaranteed for 60 days, beginning upon the date the item is received. Any unauthorized alterations void the warranty. Defects in material and construction are covered by the warranty. Normal wear and tear is not covered by the warranty. Return shipping expenses are not covered.
Custom Commission Payments
Don’t Hug Cacti requires a 30% nonrefundable down payment to guarantee a custom commission. Final payments must be received by the beginning of the month prior to the completion month. Late payment will result in a later completion date or a cancelled commission. We accept money orders, cashiers checks, and PayPal. We do not accept personal checks. We are not responsible for lost or late payments. All commissions are subject to the 30% nonrefundable deposit, including payments made in full.
We require all customers purchasing full-suits to complete and send us a duct-tape dummy. We have a step-by-step tutorial on our website that must be followed. Failure to follow the directions on the tutorial can result in the costume not fitting correctly. Incorrectly made duct-tape dummies may be returned and you will be asked to remake them. The better the duct-tape dummy is, the better the suit will fit.
Specify your fitting preference before the suit is made if you want a certain type of fit (loose, medium, tight, etc.) If you are planning on growing, losing or gaining weight, or otherwise changing your body shape, wait to make the duct-tape dummy until after you have completed your physical change.
We will keep future body changes in mind at your request. For example, if you plan on gaining weight after the suit is made, we can make the body larger then your current body size. The tighter the costume fits, the less range of motion you will have. The looser the body fits, the more range of motion you will have.
Last Minute Changes
We ask that you do not make any changes to the character design once the price and completion date is set. Any changes made after that can cause the price or completion date to change. We will work with you to review all details before the commission is accepted.
Work-in-Progress Photos and Updates
We do not offer work-in-progress photos. We will be happy to review any details beforehand to ensure you end up with a costume that you are completely satisfied with.
We do update our Twitter frequently with whatever we are working on at the time, so be sure to follow us there for the most up-to-date information.
Shipping is included in the price for any commission that stays within the contiguous United States. We ship with FedEx and require a name and phone number for your package. A delivery signature is required.
The commissioner pays for international shipping. We ship default with USPS, but will ship with any international courier that you request. Once the package leaves the United States, we are no longer responsible for it. Choose your shipping and insurance carefully. Always check with your local laws and customs department before having something mailed to your country. Also, be patient! Large packages tend to get held up in customs. Delays in international shipping are beyond our control.
Don’t Hug Cacti requires a clear concept art for a quote for a custom commission. For more information, please visit our Concept Art page. The final product will be made based on the look of the concept art. Small differences may be present as the final size and shape of the costume will most likely be slightly differently shaped than the concept art. Don’t Hug Cacti is not responsible for including anything that is not present on the agreed-upon concept art.
Anything agreed upon by both parties in writing, including email, is a binding contract. By accepting a commission from Don’t Hug Cacti, you agree upon all terms of service. Don’t Hug Cacti stores digital copies of all communication for our records.
Use and Site Content
All images and content belong to Don’t Hug Cacti.
Except as stated below, the contents of this web site may not be copied, reproduced, uploaded, sold, distributed, displayed, downloaded, posted or transmitted in any form without prior expressed written permission by Don’t Hug Cacti. Modification of the content or use of the content for any other purpose, on any other web site or networked computer environment, is prohibited.
You may print and download to a computer, disk, or electronic device, any content for the purpose of private and non-commercial use.
You may not create a link from another website or document without expressed written permission from Don’t Hug Cacti.
Exclusion on DontHugCacti:
Don’t Hug Cacti makes no warranty that its website or content is free from malicious or impairing computer programs or viruses. Under no circumstances will Don’t Hug Cacti be responsible or liable to you or any other entity for any direct, compensatory, indirect, consequential, or punitive damages that result from or relate to your use of the website, or reliance on any of the materials or to any errors, inaccuracies, omissions or defects.
We reserve the right to take and use photos of any costume that we have made, including posting photos to this or any website, as long as we made the costume, or any part of the costume, and have taken the photo, own the photo, or have permission to use the photo.
We do not give out any personal information.