Terms and Conditions
Terms and Conditions of Use:
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEB SITE, CONTACTING US, OR PLACING AN ORDER.
Use and Site Content:
All images and content belong to DontHugCacti.
Except as stated below, the contents of this web site may not be copied, reproduced, uploaded, sold, distributed, displayed, downloaded, posted or transmitted in any form without prior expressed written permission by DontHugCacti. Modification of the content or use of the content for any other purpose, on any other web site or networked computer environment, is prohibited.
You may print and download to a computer, disk, or electronic device, any content for the purpose of private and non-commercial use.
You may not create a link from another website or document without expressed written permission from DontHugCacti.
Exclusion on DontHugCacti:
DontHugCacti makes no warranty that it's website or content is free form malicious or impairing computer programs or viruses. Under no circumstances will DontHugCacti be responsible or liable to you or any other tentity for any direct, compensatory, indirect, consequential, or punitive damages that result from or relate toyour use of the web site, or reliance on any of the materials or to any errors, inaccuracies, omissions or defects.
We reserve the right to take and use photos of any costume that we have made, including posting photos to this, or any website, as long as we made the costume, or any part of the costume, have taken the photo, own the photo, or have permission to use the photo.
We do not give out any personal information.
Terms of Service
Warranty and Prices:
Any price quotes are subject to change. Amount of commissions are limited per month. DontHugCacti reserves the right to deny service to anyone. All work is guarenteed for 60 days upon day of item received. Any unauthorized alteration not made by DontHugCacti voids the warranty. Warranty covers defects of material and construction. Normal wear and tear is not covered by the warranty.
DontHugCacti requires a 30% nonrefundable down payment to guarentee a completion date. Final payments must be received by the beginning of the month prior to the completion month. Late payment will result in a later completion date or a cancelled commission. We accept, cash, money orders and cashiers checks. We also accept paypal. We are not responsible for lost or late payments.
We require all fullsuit commissions to complete and send us a duct tape dummy. We have a step by step tutorial on our website that must be followed. Failing to follow the directions on the tutorial can result in the costume not fitting correctly to the intended wearer. Subpar duct tape dummies may be returned and you will be asked to remake them. The better the duct tape dummy is, the better the suit will fit. Specificy fitting preference before the suit is made if you want a certain type of fit (loose, medium, tight, etc). If you are planning on growing, loosing or gaining weight, or changing any size of your body, wait to make the duct tape dummy until after you have completed your physical change. We will keep future body changed in mind at your request. For example, if you plan on gaining weight after the suit is made, we can make the body larger then your current body size. The tighter the costume fits, the less range of motion you will have. The looser the body fits, the more range of motion you will have.
All customers must be at least 18 years of age before sending any payments. If under 18, a parent or guardian must contact us before we can accept a commission.
Last minute changes:
We ask that you do not make any changes to the costume once the price and completion date are set. Any changes made after can cause the price or completion date to change. We will work with you to cover any details before the commission is accepted. Please do not hesitate to ask about changes, as some minor changes will not effect the price or completion time. Changes that will effect price and completion times include, but are not limited to: added colors, added markings, special requests, and anything that requires new materials to be ordered.
Work in progress photos and updates:
Work in progress updates and photos will be available on a case by case basis. We do not automatically send work in progress photos because it ends up slowing down the process. Once we start on your project, we envelope a lot of our time and energy into the work. We will be happy to cover any details beforehand to ensure you end up with a costume that you are completely satisfied with. We do update our twitter frequently with whatever we are working on at the time, so be sure to follow us there for the most up to date information.
Shipping is included in the price for any commission that stays within the contiguous United States. We ship with Fedex and require a name and phone number for your package.
We ask that the commissioner pays for international shipping. We will ship any international currier that you request. Once the package leaves the United States, we are no longer responsible for it. Always check with your local laws and customs department before having something mailed to your country. Also, be patient! Large packages tend to get held up in customs. Delays in international shipping are beyond our control.
DontHucCacti requires concept art to begin work on a project. In order for a quote, we require concept art or a detailed description of the costume. Concept art may be purchased before a commission is placed, for more information please visit the Concept Art Page. The ending product will be made based on the look of the reference art. Small differences may be present as the final size and shape of the costume will most likely be slightly differently shaped than the concept art. DontHugCacti is not responsible for including anything that is not present on the agreed concept art.
Anything agreed upon by both parties in writing, including email, is a binding contract. By accepting a commission from DontHugCacti, you agree upon all terms of service. DontHugCacti stores digital copies of all communication for our records, and we advise you to do the same.